Zisson new platform
What is new for agents?
Overview
- No major changes for agents general overview
- Mark the new resource center in the top right corner where you can find:
- Onboarding guides
- Operational Statuspage
- FAQ articles
Log on queue- profiles
- You can now log on to multiple queueprofiles
- If same queue are in multiple queueprofiles, the best skilled profile is used.
User settings
- Show changes in profile you are logged in to
- Show all errands in same queue (personal and public)
- Self reset
- In case you do not receive any calls/a terminated call still is appearing as a active call in the call pane, use this option to reset your connection
New «Call scenarios»
- New calltab
- Mute/unmute
- Hold/Pick up call
- Swap between caller and transfer callee
- Merge call with transfer callee (3 party call)
- Transfer to queue with consultation
