Zisson new platform

What is new for agents?

1. Overview
2. Log on queue- profiles
3. User settings
4. New «Call scenarios»
5. Contact form

Overview

  • No major changes for agents general overview
  • Mark the new resource center in the top right corner where you can find:
    - Onboarding guides
    - Operational Statuspage
    - FAQ articles

Log on queue- profiles

  • You can now log on to multiple queueprofiles
  • If same queue are in multiple queueprofiles, the best skilled profile is used.

User settings

  • Show changes in profile you are logged in to
  • Show all errands in same queue (personal and public)
  • Self reset
    -     In case you do not receive any calls/a terminated call still is appearing as a active call in the call pane, use this option to reset your connection  

New «Call scenarios»

  • New calltab
  • Mute/unmute
  • Hold/Pick up call
  • Swap between caller and transfer callee
  • Merge call with transfer callee (3 party call)
  • Transfer to queue with consultation