Webinar: Tips to enhance the customer journey during a crisis
Date: 6th of May
Share the event:
Share this event
Zisson has much experience from different customers going through emergency situations during the years.
From this, we built a contact center solution with possibilities to handle most types of scenarios. We want to share our tips and experience with you so that your business will be prepared for any situation. We will focus on how to have a customer-centric and empathic customer service that will enhance the customer journey your business provides. We will also share our experiences with how we set up the "Corona phone" for Oslo Municipality in 24 hours.
- Self-service and automation
- Smart use of cloud-based and omnichannel functionality
- Log enquiries and use statistics religiously
- Be empathic
The webinar is perfect for anyone working with contact centers, support, customer service, telemarketing, sales, or anyone who uses telephony in their customer management.
VP Sales Sweden
Partner Key Account