Modern cloud-based contact center for businesses that take customer dialogue seriously. Wave Multi-Channel Contact Center is known for easy-to-use and flexible communications and supports both incoming and outgoing customer dialogue.
Wave is a 100% cloud-based solution. It provides low investment costs, reduced time to get started, and limited use of internal resources. The solution is being upgraded continuously with security updates and new functionality, as a customer, you do not have to worry about wasting time to maintain and develop the system itself.
The service is installed and hosted on reputable operating centers with full redundancy. The solution works with all types of phones and with all operators.
Our approach to both simplicity and quality creates great value for the customer when we transform it for ease of use and accessibility.
All communication (voice, SMS, chat and social media) is gathered in a solution that provides user-friendly and flexible communication capabilities, and the solution supports both incoming and outgoing dialog. Our switchboard and contact center solution collects telephony, chat, SMS, E-mail, social media on the same platform. This gives you the opportunity to get a complete overview of your customer and provide them with the customer service they deserve.
The future customer service is about Hybridbot which integrates and interacts with people through traditional chat in a unique way! A hybrid bot interacts with customer advisor through traditional chat in a simple way. Wavebot provides good customer experiences. It lets you mirror your corporate culture and is easy to learn, operate and maintain. The businesses keep the data and allow the company to offer availability 24 hours a day. Wavebot is scalable for small and large companies and is a cost-effective solution, without major investments. Wavebot contributes to more efficient use of human resources because when a bot can answer the simple questions, agents can spend their time on other things. And customers will respond quickly and spend time on the product.
The future customer service is about Hybridbot which integrates and interacts with people through traditional chat in a unique way! A hybrid bot interacts with customer advisor through traditional chat in a simple way. Wavebot provides good customer experiences. It lets you mirror your corporate culture and is easy to learn, operate and maintain. For some businesses, a local installation of telephony systems with customized functionalities and integrations is critical to ensuring optimal processes and efficiency in everyday life. Wave Emergency Solution is a cloud-based backup phone service. The service has an interface that easily enables quick activation and re-routing of telephony when the core system for telephony is unavailable. The emergency response solution is designed to ensure the availability of core functionality in a cost-effective way for businesses that provide time-critical services. All solutions tailor the customer's needs when ordering, ensuring that the customer's core features are immediately available when activated. The service is part of the Wave platform and handles large amounts of traffic.
Wave In-House Central
IP telephony is a natural replacement for existing analog and ISDN lines. Wave In House central in the Sky is an IP phone solution for businesses, and the solution is connected to telephone lines in the public telephone network (fixed and mobile). Wave in-house central in the Sky is suitable for both small and large businesses. Our solution ensures access to modern technology for telephony and good communication. The solution is implemented as a service and can be scaled up or down according to business size and changing requirements/needs. Low investment costs, short implementation time and limited use of internal resources help businesses to develop and change with fewer constraints. Wave in-house central in the Sky is a cost-effective alternative to the traditional landline subscription. Included in the service are attractive rates for telephone traffic, crystal clear sound quality and instant connection over IP with excellent data compression. The solution is flexible and can be used with existing Internet access connections (xDSL, fiber and the like). If the customer changes and receives other communication requirements, other Wave services can be easily combined and put into operation. If the customer changes and receives other communication requirements, other Wave services can be easily combined and put into action.