SWITCHBOARD

Contact Center by Zisson is a full-fledged, modern contact center solution that also includes switchboard functionality. The solution is 100% cloud-based, multi-channel, and very easy to use. The solution can be scaled up and down according to the size and needs of the business.

The solution works with all types of phones and with all operators. Zisson has developed standardized integrations for a variety of platforms. In addition, we offer a flexible interface for integration of other services where the customer can make customer-specific integrations.

Switchboard Functionality

 During contacts, the user can define desired favorites, and some view the status of all members of the solution. For large corporations, filters can be defined by service number so that only a given set of prepaid cards appears to the user on an incoming call. The switchboard also provides hotkeys for the most common functions of a switchboard. You can easily search for contacts, view statuses, send SMS and e-mail and navigate the organizational map. The agents see the queues in real-time and can monitor their performance. With the softphone, agents can answer calls directly from the computer.

The switchboard is entirely adaptable for the blind and visually impaired. 

Highlights

 • Displays the availability of agents in the UI.
• Intuitive to find employees and quickly transfer calls.
• Overview of incoming calls.
• Number search.
• Call history.
• Softphone.
• You can send SMS with simple reminders to the employees.
• Use of templates to send SMS messages.
• Time adjustment for open and closed queues.