Zisson Contact Center
Your Zisson Team
NEWSLETTER JUNE / JULY
WE LISTENED AND CUSTOMIZED THE SOLUTION BASED ON YOUR INPUT:
Email in Queue
Email in queue gives the customer an opportunity to queue inquiries received by email. The customer redirects his email address to the defined email address, and the email inquiries are queued in line with inquiries from other media.
Email inquiries are queued and answered by agents in the same simple UI in the same way as other written media in the solution. One agent can answer multiple inquiries simultaneously, often also in combination with other media inquiries.
The link between the queue(s) and the customer's e-mail is easily made under Control Panel.
Alternative solution for email in queue: URL in queue URL in queue can be used as email queuing for customers who use office365. End user is offered the mail in the Contact Center but responds in Outlook webmail.
Dialer: automated outbound dialing
Admin version 1. is ready
If you need or want more information, please contact your sales advisor who will be delighted to help you.