We provide an intuitive and flexible contact centre solution that focuses on customer success.
Intuitive and straightforward with the customer in focus. Fast implementation time and minimal training needed. We collect all your communication channels in one platform.
It is a competitive advantage to be available on the channels that your customers use!
Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution. This gives you the opportunity and advantage of a complete view of your customer and provides them with the customer care they deserve.
Queue Routing and Priority
Personalize and optimize your customer experience by recognizing the caller, collecting information, and route the inquiry. You can prioritize callers, so customers get routed to the right place and make sure that you meet their needs. Routing allows you to provide an excellent and professional first impression.
Customers have new requirements for effective communication and accessibility.
That's why we offer a hybrid bot that gives your business a unique competitive advantage.
A hybrid bot will navigate the customer based on the questions, allowing the customer to choose whether to talk to a chatbot or human. Your customers will spend less time waiting for answers and more time on your product.
Our platform can be integrated with multiple third-party applications such as CRM / ERP systems to make the user experience even better, as well as increasing efficiency and productivity. To further customize the company's needs, we offer open APIs.
Getting an overview in Wave is easy. We provide rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business logic.
Our ticker contains a visualization of the agent's key figures on inquiries, presence, and average response and response time.
Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow using a flowchart. The flow chart is updated as soon as changes are made and is a live view of how the solution looks like at all times. You can change the content of the flowchart continuously to customize the entry and customer requirements.
Approximately 40.000.000 calls a year
Approximately 130.000.000 call minutes a year
Emergency and crisis phone
"Our global 24/7 operation requires continuous availability of stable and user-friendly customer dialogue systems. Wave from Zisson has a key role in our success.”
“Fast and efficient customer service ensures high satisfaction and that customers remain with us. Zisson sky-based contact center gives us flexibility and support to do more with less resources.”
“Our success depends on high-level customer service. Easy handling of calls and other health-related inquiries is our first priority. Zisson's solutions help us make better use of our team.”
Integrates perfectly with the systems you already use
Intuitive, user friendly and easy to learn.
With Wave, you can easily get an overview of your customer's history to form a comprehensive image of the inquiry. It's precisely this overview that lets you provide amazing customer service. From here, you can route the conversation further, record information about the caller or the conversation, as well as much more
Overview and updated status rapport
Here you will get a complete overview of all available information about your colleagues, such as contact information, status, and calendar integration. The icons show the status and therefore give your agents the insight they need.
All enquiries in one space
We have gathered all inquiries in one space to make it easy to have the overview and follow up your customers in the best possible way. Text-based communication is increasingly becoming referred over telephony, especially for the younger generation. Be where your customers are!