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Zisson Contact Center

Work from anywhere and keep delivering exceptional customer experiences

Zisson Contact Center is a cloud-based and omnichannel CX solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS. 

A cloud customer center is necessary to have. Today's situation shows that companies that are in the cloud have adapted to the new everyday life much faster. Contact us today to learn more about our customer center and emergency response solutions.

We are here to optimize your customer journey!

Contact us

Nytt sentralbord på 24 timer

17th September 2020

How we achieve customer success with our Customer Success Team

31st August 2020

Hvordan skal vi få til standardiseringer for KI, som reflekterer norske verdier?

26th August 2020

Spill inn lydmelding i Zisson Contact Center

10th June 2020

  • Norwegian

    "Our global 24/7 operation requires continuous availability of stable and user-friendly customer dialogue systems. Zisson Contact Center has a key role in our success."

  • Oslo Municipality

    "The flexibility and accessibility from Zisson and Techstep have been irreplaceable! They have been our advisors along the way, teaching us the system, giving us their input and tailoring the solution to meet our needs" - Stine Eugenie Hansen, Head of the Corona Phone.

  • Viasat

    “Fast and efficient customer service ensures high satisfaction and that customers remain with us. Zisson sky-based contact center gives us flexibility and support to do more with less resources.”

  • Gjesdal_kommune

    Gjesdal Municipality

    “Zisson is a supplier that delivers quickly, meets our needs, and saves us money. Zisson also has a very skilled, well-qualified support department with pleasant employees who fixes everything quickly and efficiently. ”

  • Peppes Pizza

    Peppes Pizza

    "Always available when you need assistance, high availability and easy to use."

  • Bergen municipality

    “We consider Zisson as an innovative company that focuses on simplifying and streamlining processes. We feel that Zisson is responsive to its customers.”

Hello, how can we help you? 

Fast implementation with no complicated training needed. Scalable. Cost effective. Omnichannel.

  • Interface

    Intuitive, user friendly and easy to learn interface.

    In the contact center interface you can easily get an overview of your customer´s history.
    You can route the conversation further, find information about the caller or the conversation, and much more.

    UI - Contacts

  • Contacts

    Overview and updated status rapport

    Here you will get a complete overview of all available information about your colleagues, such as contact information, status, and calendar integration. The icons show the stat​us and therefore give your agents the insight they need.

    UI - Contacts

  • Enquiries

    All enquiries in one space

    We have gathered all enquiries in one space to make it easy to have the overview and follow up your customers in the best possible way. Text-based communication is increasingly becoming preferred over telephony, especially for the younger generation. Be where your customers are!

    UI - Contacts

User Interface

Intuitive, user friendly and easy to learn.

With Contact Center by Zisson, you can easily get an overview of your customer's history to form a comprehensive image of the inquiry. It's precisely this overview that lets you provide amazing customer service. From here, you can route the conversation further, record information about the caller or the conversation, as well as much more

Contacts

Overview and updated status rapport

Here you will get a complete overview of all available information about your colleagues, such as contact information, status, and calendar integration. The icons show the stat​us and therefore give your agents the insight they need.

Enquiries

All enquiries in one space

We have gathered all inquiries in one space to make it easy to have the overview and follow up your customers in the best possible way. Text-based communication is preferred over telephony, especially for the younger generation. Be where your customers are!

All the functionalities your business needs

Let the communication flow

Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution. This gives you the opportunity and advantage of a complete view of your customer and provides them with the customer care they deserve. Learn more about Omnichannel.

Queue Routing and Priority

Personalize and optimize your customer experience by recognizing the caller, collecting information, and route the inquiry. You can prioritize callers, so customers get routed to the right place and make sure that you meet their needs. Routing allows you to provide an excellent and professional first impression.

Hybridbot and AI

Customers have new requirements for effective communication and accessibility.
That's why we offer a hybrid bot that gives your business a unique competitive advantage. A hybrid bot will navigate the customer based on the questions, allowing the customer to choose whether to talk to a chatbot or human. Your customers will spend less time waiting for answers and more time on your product.

Integrations

Our platform can be integrated with multiple third-party applications such as CRM / ERP systems to make the user experience even better, as well as increasing efficiency and productivity. To further customize the company's needs, we offer open APIs.

Statistics

Having an overview in the Contact Center is easy. We provide rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business logic. Our ticker contains a visualization of the agent's key figures on enquiries, presence, and average response and response time.

IVR

Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow using a flowchart. The flow chart is updated as soon as changes are made and is a live view of how the solution looks like at all times. You can change the content of the flowchart continuously to customize the entry and customer requirements. Learn more about IVR.

Integrates perfectly with the systems you already use

 

How will the Customer Center of the future look like?