Zisson Interact
Zisson develops cloud-based contact center solutions
Zisson Interact is a cloud-based and omnichannel solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS.
We are here to optimize your customer journey!
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Fast implementation with no complicated training needed. Scalable. Cost effective. Omnichannel.

Let the communication flow
Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution. This gives you the opportunity and advantage of a complete view of your customer and provides them with the customer care they deserve. Learn more about Omnichannel.

Queue Routing and Priority
Personalize and optimize your customer experience by recognizing the caller, collecting information, and route the inquiry. You can prioritize callers, so customers get routed to the right place and make sure that you meet their needs. Routing allows you to provide an excellent and professional first impression.

Hybridbot and AI
Customers have new requirements for effective communication and accessibility.
That's why we offer a hybrid bot that gives your business a unique competitive advantage. A hybrid bot will navigate the customer based on the questions, allowing the customer to choose whether to talk to a chatbot or human. Your customers will spend less time waiting for answers and more time on your product.

Integrations
Our platform can be integrated with multiple third-party applications such as CRM / ERP systems to make the user experience even better, as well as increasing efficiency and productivity. To further customize the company's needs, we offer open APIs.

Statistics
Having an overview in the Contact Center is easy. We provide rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business logic. Our ticker contains a visualization of the agent's key figures on enquiries, presence, and average response and response time.

IVR
Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow using a flowchart. The flow chart is updated as soon as changes are made and is a live view of how the solution looks like at all times. You can change the content of the flowchart continuously to customize the entry and customer requirements. Learn more about IVR.
Emergency solution
A cloud customer center is necessary to have. Today's situation shows that companies that are in the cloud have adapted to the new everyday life much faster. Contact us today to learn more about our customer center and emergency response solutions.

Integrates perfectly with the systems you already use










How will the Customer Center of the future look like?
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