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We provide an intuitive and flexible contact centre solution that focuses on customer success.

Intuitive and straightforward with the customer in focus. Fast implementation time and minimal training needed. We collect all your communication channels in one platform.

It is a competitive advantage to be available on the channels that your customers use!

  • Norwegian

    "Our global 24/7 operation requires continuous availability of stable and user-friendly customer dialogue systems. Wave from Zisson has a key role in our success.”

  • Viasat

    “Fast and efficient customer service ensures high satisfaction and that customers remain with us. Zisson sky-based contact center gives us flexibility and support to do more with less resources.”

  • Unilabs

    “Our success depends on high-level customer service. Easy handling of calls and other health-related inquiries is our first priority. Zisson's solutions help us make better use of our team.”

  • User Interface

    Intuitive, user friendly and easy to learn.

    With Wave, you can easily get an overview of your customer's history to form a comprehensive image of the inquiry. It's precisely this overview that lets you provide amazing customer service. From here, you can route the conversation further, record information about the caller or the conversation, as well as much more

    UI - Incoming call

  • Contacts

    Overview and updated status rapport

    Here you will get a complete overview of all available information about your colleagues, such as contact information, status, and calendar integration. The icons show the status and therefore give your agents the insight they need.

    UI - Kontakter

  • Enquiries

    All enquiries in one space

    We have gathered all inquiries in one space to make it easy to have the overview and follow up your customers in the best possible way. Text-based communication is preferred over telephony, especially for the younger generation. Be where your customers are!

    UI - Kontakter

User Interface

Intuitive, user friendly and easy to learn.

With Wave, you can easily get an overview of your customer's history to form a comprehensive image of the inquiry. It's precisely this overview that lets you provide amazing customer service. From here, you can route the conversation further, record information about the caller or the conversation, as well as much more

Contacts

Fullstendig oversikt og oppdatert status.

Here you will get a complete overview of all available information about your colleagues, such as contact information, status, and calendar integration. The icons show the status and therefore give your agents the insight they need.

Enquiries

All enquiries in one space

We have gathered all inquiries in one space to make it easy to have the overview and follow up your customers in the best possible way. Text-based communication is preferred over telephony, especially for the younger generation. Be where your customers are!

Wave has all the functionalities your company needs.

Let the communication flow

Our switchboard and contact center solution collects Telephony, Chat, SMS, E-mail and Social Media in one solution. This gives you the opportunity and advantage of a complete view of your customer and provides them with the customer care they deserve.

Queue Routing and Priority

Personalize and optimize your customer experience by recognizing the caller, collecting information, and route the inquiry. You can prioritize callers, so customers get routed to the right place and make sure that you meet their needs. Routing allows you to provide an excellent and professional first impression.

Hybridbot

Kunder har nye krav til effektiv kommunikasjon og tilgjengelighet. En hybridbot vil navigere kunden ut fra spørsmålene, og lar kunden velge om de ønsker å snakke med en chatbot eller et menneske. Dine kunder vil bruke mindre tid på å vente på svar, og mer tid på ditt produkt.

Integrations

Our platform can be integrated with multiple third-party applications such as CRM / ERP systems to make the user experience even better, as well as increasing efficiency and productivity. To further customize the company's needs, we offer open APIs.

Statistics

Getting an overview in Wave is easy. We provide rich multi-level statistics reporting, which offers both key and raw data so that they can be tailored to your business logic.
Our ticker contains a visualization of the agent's key figures on inquiries, presence, and average response and response time.

IVR

Increase customer satisfaction with self-service. Interactive Voice Response visualizes the service flow using a flowchart. The flow chart is updated as soon as changes are made and is a live view of how the solution looks like at all times. You can change the content of the flowchart continuously to customize the entry and customer requirements.

Our Customers

Transport

Approximately 40.000.000 calls a year

Municipality

Approximately 130.000.000 call minutes a year

Health

Emergency and crisis phone

Integrates perfectly with the systems you already use

Customer Experience

Customize your journey, to give your customers a wonderful experience from start to finish.
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Customer contacts the business on E-mail, SMS, Social Media, Chat, via Wavebot or by calling.
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The first thing the customer meets is a personalized greeting, such as a voice message that welcomes the customer. At the same time, Wave collects data and provides you with reports of incoming and outgoing calls.
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Then, the customer meets the key choices to be routed correctly, where they can be placed in a queue or prioritized right to an agent — everything to accommodate your customer in the best possible way.
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All information and interaction on all channels end up with an agent. The agent has a comprehensive overview of the caller, queue, calendar and status of his colleagues, as well as much more.
 

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